Privacy Policy
Effective Date: [Date]
Welcome to Rudrang Nutri Store! We are committed to safeguarding your privacy and the security of your personal information. This Privacy Policy outlines what information we collect, how we use it, and the measures we take to protect your data.
Information We Collect
We may collect information from you through various interactions with our website. This information may include:
- When you register on our site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as an email, or engage in another site feature.
- During the registration or ordering process, we may request your name, email address, mailing address, phone number, credit card information, or other necessary details. You can, however, visit our site anonymously.
- We may also collect information about gift recipients to facilitate gift purchases. Please note that information collected about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and their interactions with our site. Please refer to the “Do we use ‘cookies’?” section below for more information on cookies.
How We Use Your Information
We collect and use information for the following purposes:
- To communicate with you.
- To personalize your site experience and provide content and product offerings tailored to your interests.
- To improve customer service by better understanding your needs and preferences.
- To process your transactions quickly and efficiently.
- To administer contests, promotions, surveys, and other site features.
- To deliver remarketing ads tailored to your website visit.
- If you’ve opted-in to receive our email newsletter, we may send you periodic emails. If you no longer wish to receive promotional emails from us, please refer to the “How can you opt-out, remove, or modify information you have provided to us?” section below. If you haven’t subscribed to receive our newsletters, you won’t receive promotional emails.
Visitors who register or participate in marketing programs and ‘members-only’ content will be given a choice regarding email communications from us.
Protecting Your Information
We employ a range of security measures to maintain the confidentiality and safety of your personal information. Your data is stored behind secure networks and is accessible only to a limited number of individuals with special access rights. When you place orders or access your personal information, we utilize secure server technology. Sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases for access by authorized personnel only.
Use of Cookies
Yes, we use cookies. Cookies are small files transferred to your computer’s hard drive via your web browser (if you allow) to recognize your browser and collect certain information. We use cookies for purposes such as remembering and processing items in your shopping cart and understanding your preferences based on previous site activity. This enables us to provide improved services and compile aggregate data about site traffic and interaction to enhance your experience on our site.
We may collaborate with third-party service providers, including Google, to gain insights into our site visitors. These providers are prohibited from using the collected information for any purpose other than helping us improve our business, including marketing and advertising efforts based on users’ past visits to our website.
You have the option to configure your browser to notify you each time a cookie is sent or to disable all cookies. While turning off cookies may limit access to certain features and affect the functionality of some services, you can still place orders via telephone by contacting our customer service.
This Privacy Policy is subject to periodic updates. We recommend reviewing it periodically to stay informed about how we protect your information. Your continued use of our website implies your acceptance of these practices.
If you have any questions or concerns about our Privacy Policy, please contact us. Your privacy is important to us, and we are here to address any inquiries you may have.
Sharing Your Personal Information
We may share your Personal Information with third parties to assist us in utilizing your information as described above. For instance, our online store is powered by Shopify, and you can review how Shopify handles your Personal Information here: Shopify Privacy Policy. We also utilize Google Analytics to gain insights into how our customers use the Site, and you can find more information about Google’s use of your Personal Information here: Google Privacy Policy. If you wish to opt out of Google Analytics, please visit this link: Google Analytics Opt-out.
Moreover, we may share your Personal Information when required to comply with applicable laws and regulations, respond to legal requests such as subpoenas or search warrants, or safeguard our rights.
Behavioral Advertising
As previously mentioned, we use your Personal Information to provide you with targeted advertisements and marketing communications that we believe may interest you. For further insights into how targeted advertising functions, please refer to the Network Advertising Initiative’s (“NAI”) educational page at NAI Advertising Information.
You can opt out of targeted advertising through the following links:
- Facebook: Facebook Ad Settings
- Google: Google Ad Settings
- Bing: Bing Ad Settings
Furthermore, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at Digital Advertising Alliance Opt-out Portal.
Do Not Track
Please note that we do not modify our Site’s data collection and usage practices when we detect a Do Not Track signal from your browser.
Deleting Your Data from Our Site
If you wish for us to remove your data entirely from our site, please contact us via email.
Third-Party Links
In our effort to provide you with added value, our site may include links to third-party websites. These linked sites maintain separate and independent privacy policies. Consequently, we bear no responsibility or liability for the content and activities of these linked sites. Nevertheless, we aim to protect the integrity of our site and appreciate any feedback regarding these linked sites, including reporting non-functional links.
Changes to Our Policy
We may periodically update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons. In the event that we decide to amend our privacy policy, the changes will be posted on this page. These changes will apply only to information collected after the date of the modification. This policy was last updated on August 12, 2021.
Questions and Feedback
We value your questions, comments, and concerns regarding privacy. Please forward any feedback pertaining to privacy or other issues to: rudrangnutristore2006@gmail.com
Online Policy Only
This online privacy policy pertains exclusively to information gathered through our website and does not apply to information collected offline.
Terms and Conditions
Please also take a moment to review our Terms and Conditions section, which establishes the usage, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you indicate your consent to our privacy policy.
Refund Policy
At Rudrang Nutri Store, we are dedicated to ensuring that our customers are satisfied with the quality of our products. If a product is damaged during shipping or if you are unhappy with your purchase, please inform us within 14 days of delivery. We will make every effort to resolve the situation to the satisfaction of both parties. As a small company, we strive to do our best to address each situation. If you have any questions before making a purchase, please feel free to contact us.
Not Satisfied?
If you receive your order and are not satisfied with it, you have the option to return the merchandise in its original packaging within 14 days, along with the receipt. Upon receiving your package, we will refund the cost of the returned items. However, please note that shipping costs cannot be refunded unless the product is damaged or defective.
Order Refused
In the event that you refuse to accept the order, or if the carrier is unable to deliver it, we will issue a full refund, deducting only the shipping charges.
Incorrect Address
If the shipping address provided is discovered to be incomplete or incorrect, you will be responsible for any additional charges imposed by the shipping company for address correction.
Returned to Sender / Undeliverable
If we send a shipment and it is returned to us as undeliverable to the provided address, we will refund the amount you paid for the products, excluding the shipping cost. We also offer the option to reship the same order to an alternative address for an additional shipping fee.
Shelf Life
We guarantee a minimum of 6 months of remaining shelf life on all products we sell unless otherwise specified on a product’s page. If you require a longer shelf life, please reach out to us before placing your order.
Shipping Policy
Free Shipping
We regret to inform you that we do not offer free shipping. However, we provide our customers with two discounted shipping options, which you can select during the checkout process.
Order Processing and Handling Time
Pure Indian Foods strives to efficiently process, ship, and deliver orders on business days, which include Monday through Thursday, excluding weekends and major holidays. Please allow 2-4 business days for order processing, depending on product availability and order volume. For example, orders placed after 12 PM on Thursday may not be shipped until the following Wednesday.
To calculate handling time, please refer to the following schedule (all times are in Indian Standard Time):
- Orders placed by 11:59 AM: The first business day will be the next business day.
- Orders placed after 12:00 PM: The first business day will be in 2 business days.
- Orders placed between 6:00 PM on Friday and 7:00 AM on Monday: The first business day will be Tuesday.
Shipping Duration
- Maharashtra: On average, it takes 5-7 business days for delivery, although delays may occur during the holiday season.
- Outside of Maharashtra: On average, it takes 6-10 business days for delivery, and sometimes longer, especially when passing through customs.
We generate a tracking number when your order label is printed and it’s being prepared for shipping, but this doesn’t necessarily mean it has been shipped. You can use the provided link to track your package’s progress in the future.
Undelivered Packages
If your package doesn’t arrive, please note that we send email notifications with tracking information upon shipment and delivery. We won’t be aware of undelivered packages unless you contact us. You have 14 days to inform us if you haven’t received your package. Afterward, we will contact the shipping carrier to investigate the situation.
Delayed Packages
We recommend allowing 10 business days from your order date for your package to be delivered. While we understand the frustration of delayed packages, circumstances beyond our control may lead to delays, particularly during the holiday season. Please keep in mind that we are not the USPS or UPS; we hand off your package to your chosen carrier, and once it leaves our warehouse, we have no control over the delivery time. For faster assistance in locating your package, check your tracking number and contact the carrier directly before reaching out to us.
Returns and Replacements
To initiate a return or replacement request, please contact our customer support at +91 8275033599.
Damaged Packages
If your package arrives damaged during transit, we will reship it at no additional cost using the same shipping method.
Returned Packages
If your package is returned to us by the carrier due to damage, we will reship it to you at no extra cost. However, if the package is returned to us due to an incorrect shipping address or other delivery issues, you have two options:
- Accept a refund, with the original shipping cost deducted.
- Pay for shipping once again to have the package reshipped to the corrected address.
Flat Rate Shipping
Our Flat Rate Shipping is based on box size rather than weight and typically takes 3-5 days for delivery, though longer durations are possible due to potential delays. This shipping option is suitable for deliveries to mailboxes, mail slots, PO Boxes™, APO, and FPO addresses. If it’s determined during order preparation that the products you’ve purchased won’t safely fit in the selected Flat Rate Box, we will contact you to discuss alternative shipping options.
Terms of Service
Please read the following Terms and Conditions of Use carefully before using this website. All users of this site agree that their access to and use of this site is subject to the following terms and conditions, as well as other applicable laws. If you do not agree to these terms and conditions, please refrain from using this site.
These terms include our Shipping and Returns Policies when making a purchase.
Copyright
The entire content found on this site, including text, graphics, and code, is protected by copyright laws and constitutes the collective work of Rudrang Nutri Store under Indian and other copyright laws. All rights to this content are the property of Rudrang Nutri Store, © 2008-2024. Permission is granted to electronically copy and print hard copy sections of this site for the sole purpose of placing an order with Rudrang Nutri Store or purchasing Rudrang Nutri Store products. You may also view and, subject to any explicitly stated restrictions or limitations pertaining to specific material, download or print portions of the material from various areas of the site solely for your personal non-commercial use, or to place an order with Rudrang Nutri Store or purchase Rudrang Nutri Store products. Any other use, including reproduction, distribution, display, or transmission of the site’s content, is strictly prohibited unless authorized by Rudrang Nutri Store. You further agree not to alter or remove any proprietary notices from materials downloaded from the site.
Trademarks
Rudrang Nutri Store is the registered trademark of Pure Indian Foods. All other trademarks, trade names, brands, logos, and tag lines are the property of their respective owners, with all rights reserved by these respective owners.
Warranty Disclaimer
This site and the materials and products provided on this site are offered “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible by applicable law, Rudrang Nutri Store disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Rudrang Nutri Store does not represent or warrant that the site’s functions will be uninterrupted or error-free, that defects will be corrected, or that this site or the server making the site available is free from viruses or other harmful components. Rudrang Nutri Store makes no warranties or representations concerning the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or any other aspect. Some states do not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Rudrang Nutri Store will not be liable for any special or consequential damages arising from the use of, or the inability to use, the materials on this site or the performance of the products, even if Rudrang Nutri Store has been advised of the possibility of such damages. Applicable law may not permit the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
If a Rudrang Nutri Store product is mistakenly listed at an incorrect price, Rudrang Nutri Store reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Rudrang Nutri Store also reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed, and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Rudrang Nutri Store will issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable upon your access to the site and/or completion of the registration or shopping process. Rudrang Nutri Store may terminate these terms and conditions, or any part of them, without notice at any time and for any reason. Provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall continue to apply even after termination.
Notice
Rudrang Nutri Store may provide notice to you via email, general site notification, or other reliable methods to the address you have provided to Rudrang Nutri Store.
- Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of India, without giving effect to any conflict of laws rules, or provisions. Any disputes arising in relation hereto between you and any Company shall be subject to the exclusive jurisdiction of courts at Pune, Maharastra, India.
Use of Site
Harassment in any form on the site, including via email, chat, or using offensive or abusive language, is strictly prohibited. Impersonation of others, including Rudrang Nutri Store employees, hosts, or representatives, as well as other members or visitors on the site, is prohibited. Posting content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable is not allowed and may constitute or encourage a criminal offense, violate the rights of any party, or give rise to liability or violate any law. Uploading commercial content on the site or using the site to solicit others to join or become members of any other commercial online service or organization is also prohibited.
Participation Disclaimer
Rudrang Nutri Store does not review all communications and materials posted or created by users on the site and is not responsible for the content of these communications and materials. You acknowledge that Rudrang Nutri Store is acting as a passive conduit for the distribution of user-generated content on the site and is not undertaking any obligation or liability related to the contents or activities on the site. However, Rudrang Nutri Store reserves the right to block or remove communications or materials it deems to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or other intellectual property rights of another, or (d) offensive or otherwise unacceptable to Rudrang Nutri Store in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Rudrang Nutri Store, its officers, directors, employees, agents, licensors, and suppliers (collectively referred to as “Service Providers”) from any losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account, including negligent or wrongful conduct, by you or any other person accessing the site using your Internet account.
Third-Party Links
To enhance the value offered to our visitors, Rudrang Nutri Store may include links to sites operated by third parties. However, even if the third party is affiliated with Rudrang Nutri Store, Rudrang Nutri Store has no control over these linked sites, all of which have separate privacy and data collection practices independent of Rudrang Nutri Store. You access these linked sites at your own risk, and Rudrang Nutri Store requests feedback on its own site and any linked sites, including if a specific link does not function.
Grievance Redressal
Any complaints arising from the access or usage of the Platform may be addressed to the following grievance officer:
Name of the Grievance Officer: Vaibhav Chaugule (Grievance Redressal Officer) MO.8390092927
Contact Information: rudrangnutristore2006@gmail.com
Communications
By using this site, you expressly agree to receive communications by way of SMS and/or emails from the Company related to the Services provided through the Platform. You can unsubscribe or opt-out from receiving such communications from the Company via SMS and email at any time by visiting the Platform. In such cases, the Company will send you communications solely required for the purposes of the Services provided through the Platform.
Allergen Statement
All of the processing equipment is thoroughly cleaned and sanitized after each product to prevent any cross-contamination.
This covers only those products that have the Pure Indian Foods logo. We resell products made by other companies also. We have posted complete labels of each product on product pages. Please read the labels before making a purchase.
It’s crucial for individuals with allergies or sensitivities to thoroughly review the ingredient lists and allergy warnings on our product packaging. If you have specific concerns about allergens or cross-contamination, please feel free to reach out to our customer support team.
We take the health and safety of our customers seriously and continuously strive to improve our processes to minimize any potential allergen-related risks. If you have any questions or require further information, do not hesitate to contact us. Your health and satisfaction are our top priorities.
Please note that this statement is provided for informational purposes and may be subject to change based on our product formulations and regulatory requirements.